Customer Satisfaction Training courses we offer

ISO 10002:2004 Interpretation and Appreciation – Complaints Handling

Effective customer complaint handling is one of the most important aspects of fulfilling customer demand and providing excellent customer service.

2017-Training-Guide-and-Calendar

2017 LRQA Training Guide

Download our latest Training Guide and Course Calendar which helps you find the right training courses in the right location, covering standards like ISO 9001, ISO 14001, OHSAS, ISO 27001 and more.